Have you ever watched a kid play with legos or for those of you who are as ancient as I am, Lincoln Logs? They will spend hours fascinated by what comes out of their…what? What is the operative process in what a child or adult is doing when they put two or more legos together? Connection. Where does the connection first occur? Inside the child. How does the connection occur? Asking a resourceful question. What is the result of the connection? I don’t know. That is the mystery and the magic of communication. When your communication creats a connection for yourself – often times we might refer to this as talking out loud. What do we call it when it creates a connection for someone else? Wisdom, insight, intuition?

How does it work? This might be the only real lesson you’ll ever need to achieve Mastery in Communication and Negotiation. It works just the way it did when we are kids. The child sees the different colored Legos and ponders (by Asking a Resourceful Question) what the result might look like, then confirms that result by making the connections.

I was at an after-work part recently with some friends and more significantly some friends-of-friends. The group was a mixture of genders and ages, coupled and single. They were mostly in the sub-business-culture of marketing, internet marketing and sales. The first thing I “did” to make the connections was to interview anyone that would let me. Most people actually like being interviewed, it’s a chance for them to get undivided attention and feel significant to someone else. My interview starts like a cocktail party conversation:

1. What’s your name?
2. Where are you from?
3. What do you do?
4. How are you connected to this group (or the person that sponsored the party)

Who can’t do that, you ask? People who are in bed sleeping. Everyone CAN DO THIS. Ok so what makes my cocktail questions different from any other shallow smoozer? I’m the kid who can’t put the Legos down. I immediately start making connections not only in my mind – but out of my mouth for the interviewee. Here’s a sample of some follow up questions from the above four:

1. Wow that’s an interesting name where does that come from? (asked that at the party)
2. I’ve been to (name place person is from). Do they still have “Rodeo Day” every year? (show you that I know where your from and entertain you with some local trivia)
3. That’s fascinating (what they do), I once (tell a short story or related life fact about their business)…(if you don’t have a story or fact then reveal a personal or secret interest in something that really relates to what they do) When I went to college I really wanted to go into law but..
4. If you’ve heard about them through friend then say so “Penny has mentioned you a few times – I always wanted to connect the name with a face.” If you haven’t heard of them then at least feign disappointment that you hadn’t met sooner “I’m going to tell Penny she’s been hiding you for herself!”

Still cocktail party you say? Yeah, though a good one. Imagine though if for every (of the original 4)cocktail question that gets answered, you generate 10-50 new questions. Think back to a family get together or even just babysitting a relative’s child. What does a child do before about the age of 8? Do they ask a lot of questions? “where do babies come from” ad infintum. They are making connections in their mind. They are mapping out relationships for the first time that we old, slow, stuck-in-our-ways adults take for granted.

Do you have some fear on asking 200 questions to one person at a party? I can appreciate that. It’s been my experience that about 1 in ever 50 people or so don’t like to be interviewed to that degree. So that means the next 49 people will let you ask 200 questions while that 50th person might only let you get away with 10. Lets break that down. 49 x 200 = 9800 + 10 (from #50). So do you think you can come up with something amazing with 9810 answers? That is an enormous amount of information.

The party I went to consisted of about 15 or 20 people. I talked to about half of those. I even found #50 in the group I spoke to – which I thought was funny. I don’t badger the #50s but when I come across them I still smile. After 3 hours, I had made several appointments, 2 future get-together dates with a larger group and had circulated my phone # and my website shamelessly. Oh here’s another fact – of all the people I did speak to about 90 percent of them had already heard of me. Here is the irony – the person that put the party together is also a #50. She won’t even let me ask questions of her boyfriend questions (though he and I talked anyway). The lesson there is just because a #50 mind find you annoying doesn’t mean they don’t see your value – I still get invited to parties.

So let me wrap up this construct for you with some value. The difference between a child making a lego pyrmaid and any human making the connections with other humans is that once you’ve inventoried their map (the interview) then you share your map and finally you build a new map with the two existing maps. Connections build the bridges between your map and theirs. Those bridges are a map unto themselves and allow resources and opportunities and possibilities to pass back and forth.

If you’d be interested to know more about making connections or just have questions, feel free to write me at justask@yourownbestgood.com. I’m available for private consultation and training.

I’ll see you at the cocktail party or perhaps the Negotiating table!

Bruce Burns the Negotiator!

This weekend I spent an entire day with a client. He was managing many major changes in his life and it requires him to work 18 hours a day, seven days a week. While I happened to be in ear-shot he received a call from an irate customer. I knew some of the back story to this particular customer and I suspected the call might be a defining moment in my client’s relationship with his client.

10 minutes later after some rather intense phone time with the irate customer my client was unhinged. He like many Negotiating Clients wanted to validate his “point of view” with me after having gotten off the phone. Me, like I am when it comes to Negotiating, wanted to TRAIN TRAIN TRAIN my client to appreciate the phone call like a Negotiator.

In the first few minutes of the conversation between my client and his client “blame” surfaced. The irate customer blamed my client. My client’s response to that was to defend the blame and talk about what he “didn’t do”. After the phone call had ended and some cool-down time had passed, I addressed these areas with my client.

Here’s what I said:

1. You can’t prove a negative.
2. When a client blames you for something unfairly if you can manage to keep your center and remember you are a Negotiator you can actually turn that event into a great advantage.
3. Blame or being a victim is a Negotiating Position. The position looks like “I take the position of a victim with all the victim monologue”
4. When you start “reacting” in a Negotiation you’ve lost the Negotiation. If both parties are reacting, the Negotiation is simply “done”.
5. The key to managing someone who is taking a “victim” Negotiating Position is to challenge the position through Asking Resourceful Questions. Most “victims” will change their tune when they discover there is a)absolutely no pay-off or b)a potential loss for taking such a Negotiating Position to begin with.

My client wanted sympathy and to focus on the drama of what his client had said while he and I were working through his experience. This is a very important distinction to make in each potential Negotiator’s mind. You can either get lost in the drama of a Passionate Negotiation or you can appreciate the value of a Passionate Negotiation and navigate through it to even greater rewards than a standard non-passionate Negotiation.

By challenging a “victim” Negotiating Position effecitvely, the Negotiating Complement often times will regret having been a baby and try to make up for the self-realizing humiliation by Overcompensating you in a Negotiation. Who doesn’t want $ in terms of overcompensation?

If you’ve ever been faced with Blame in business and would like to ask questions or just have a comment then feel free to comment or you can write me directly at justask@yourownbestgood.com.  To hear more about how to Negotiate, sign up for my newsletter on the right hand side of my site and receive a free copy of The Negotiator’s Checklist.  If you would like to dive deeper into the world of Negotiations then you may want to consider my (currently free) Apprenticeship Program.

I’ll see you at the Negotiating Table.

Bruce Burns, the Negotiator!

One of the challenges that arises when you are negotiating purely for yourself or your loved ones is a connection the negotiator experiences that might be akin to being the chess piece that you are about to move (if that makes any sense). My wife of course has been participating in this process fully as well with her own understanding of negotiating (that reminds me of yet another aspect of Negotiations that I’d like to speak about.)

When we play chess and we decide to sacrifice the knight in order to expose the queen – we just do it because it is how we will win the game. However, when we are the king or queen and that knight that was just sacrificed is the family dog – your emotional connection to the negotiation in this chess metaphor can be like a giant tree fallen in the road before you, blocking the fruition of your intended negotiations.

What pollutes our Negotiating Excellence? The last time you thought you might negotiate then you found yourself backpedaling – what caused the backpedaling? What feeling do you experience when you step up to Negotiate and then suddenly it seems that negotiating at all was foolish? I don’t know what your answer is (though you are encouraged to share them with me via the comments section), but mine is fear. When I was a young man one of my favorite movies (I’m dating myself here!) was Dune. There is a scene in the movie where the “smart” guy speaks the following affirmation:

I must not fear.
Fear is the mind-killer.
Fear is the little-death that brings total obliteration.
I will face my fear.
I will permit it to pass over me and through me.
And when it has gone past I will turn the inner eye to see its path.
Where the fear has gone there will be nothing.
Only I will remain.

Fear is the Negotiation killer as well.  What happens to me when fear enters the equation is that I often forget what to say or do next.  How do I bring myself back?  What do I do to climb out of the dark hole of embarassment, guilt, shame and any of the other triggers of fear?  Well – if my fear hasn’t completely paralyzed me then I remind myself of Why any of us Negotiate at all, ever.  We have something to offer!  So, whatever you have to offer is truly the focus of a Negotiation for you, Negotiator!  You may ask 500 resourceful questions of the Negotiating Complement and his or her Targeted Resources, but if you cannot tie what they have to what you have then there is no Negotiation.

June is going to be the busiest month of my life in a long time.  I will do my best to post here daily.  I’m going to be working on more things to offer so as to become a greater resource for each of you.  Currently I offer a free Apprenticeship to those who want to really step-up their Negotiating Excellence!  If you are interested in receiving my Newsletter and/or joining my Free Apprenticeship Program then find the links to the right of this post and sign up today!

What have you done to Negotiate to Your Own Best Good?  What would it feel like to get whatever you wanted every time you opened your mouth?  Sign up today and find out!

Bruce Burns the Negotiator!

His situation is that he’s had several unfulfilled relationships in the last 8 or 9 years. He really wants to step-up the quality of his mate-choice process and discover someone that is willing to commit for the long haul. As we began our training for this aspect of his life – I do what I always do – ask resourceful questions. When someone asks you a resourceful question, what they are really doing is examining your life. A resourceful question is almost always a question that you ask someone else that they themselves have refused or not known to ask their own self. Thus the essence of The Art of Asking Resourceful Questions is revealed by the relative significance of any question to the person being asked.

As I began my barrage of resourceful questions I soon discovered that my client had a low frequency of flirting as a result of having a vast array of rules governing his own process of flirting. I challenged his information and instructed him to practice every chance he was offered. This was quite challenging to him and he of course showed me his resistance. His resistance was-is a form of anxiety that is defined by unresourceful questions such as “What if I’m wasting my time? What if she’s not the one? What if she states on her myspace account that she’s not looking? What if she’s wearing a ring and I’m not sure if it’s a wedding ring or not..” His list was endless.

We have all played the “what if” game. When adults play it to prevent taking action – they can become self-oppressing. When I find a client has this much resistance to new information then the new behavior I help them install must be easy and simple – something they can do all the time in any situation without alot of thought. For this client the prescription was this: 1)Ask any woman you meet thoughtful questions and 2)Make her feel good. Of course he had a million questions and “what ifs” and so on. He didn’t like the specific instructions – he wanted to “get there himself” so he asked me for a metaphor as a guide. My metaphor was “Treat flirting like golf. When a woman appears before you in any situation think of the golf rule of “playing the ball where it lands”. So if you are in a restaurant, on a subway, walking your dog, jogging, parking your car, etc. that is the right place to flirt. He had another wave of questions for this of course. Resistance is as resitance does not.

The purpose of my instruction was for him to become masterful at flirting so that if he ever did meet the one he’d be ready for it instead of getting overwhelmed by his emotions and choking. Have you ever been in a situation where you knew what you wanted in a relationship but you had no idea what to say next to get it? Feel free to share your thoughts and comments or even your questions in the comment section or you can write me directly at justask@yourownbestgood.com.

What would happen if you were able to flirt for your own best good?

Bruce Burns the Negotiator!

My wife, Suzanne is a very devoted entrepreneur. When she’s managing her home-based business and I “pop-in” her Ignore Quotient is quite high. This morning while I was showering I thought I might negotiate through her high Ignore Quotient by creating a pattern-interrupt (see #10). I was looking in my shaving mirror and thought – What would happen if I removed my mustache but kept the goatee? then laughed knowing I had found a way to negotiate thru the Ignore Quotient.

After turning myself into a dead-ringer for the Stone Temple Pilot Singer:

I went into her office and snuck up behind her. I began giving her a shoulder massage and talking to her quietly they way you might speak to an animal that’s about to bite you. Then I told her I had to leave so I walked away from her desk and picked up one of her girly office pillows and covered my face from the nose down real quick. She looked at me a few times kind of the way you look at the person in the left-hand turn lane that has a green light but isn’t turning.

Finally I asked her some benign question with the pillow down. Her Ignore Quotient was strong and unfettered. I asked the question again and the part of her wife-censor that detects annoyance began to wake up. After asking the same boring question a third time she stopped working and looked at me. “What did you do? Did you cut your hair? Something’s different…” It was at that moment that I made a kissy face at her.

Then she made the face. She saw the missing mustache and said not-so-sweetly “That’s scary”. Now considering I was about to go out into the world and deal with people – this was not the wife-will-boost-your-confidence comment I was hoping she’d make. Nonetheless, I did pierce her Ignore Quotient. I’ve been reaping the rewards of my shaved-mustache gambit all day now. Everytime she sees me – we talk about how I need to shave the chin-brow now that the lip-brow has departed.

I was going to shave it but when she compared me to the Stone Temple Pilot singer I changed my mind. I might be bias so you be the judge:

I think there will be some negotiating post I make in the near future that relates to “holding out” for your own best good. How many days do you think I’ll go without shaving the scary chin-brow? What will Suzanne ultimately offer me to do so. Stay tuned…find out!

If you’ve had someone attempt or even succeed to do something with you that put you in shock and changed the entire dynamic of any kind of communication and would like to share a story – please feel free to leave a comment or write me directly at justask@yourownbestgood.com. What can you do right now to Negotiate to Your Own Best Good?

If you enjoyed this post and would like access to more information – please join my newsletter group on the right side of the screen. If you would like personal help with anything to do with Negotiations I’m currently offering Free Apprenticeships to a limited number of people. You can sign up for the apprenticeship at the right-side of the page as well.

Bruce Burns the Negotiator!

My Master Mind took a little break in our schedule recently for various wonderful reasons including my 13th Wedding Anniversary. Last night we picked back up and nothing is as amazing as revving up your creative process as joining others to realize your unlimited power. The daily grind has a way of mesmerizing you to the beat of your own routine. Master Mind is a group of unique beats and rhythms all designed to release your creative passion and inspire you to right action which of course allows you to negotiate to your own best good!

What’s really great about Master Mind is that each person in the group is in their own “place” in the world of creating abundance and mastering the law of attraction. That allows each of us to look at the others and either remember resourceful patterns we’ve already discovered and might have set aside or discover new resources and patterns that truly allow you to spring to the next level.

The group I belong to is my first group. I’m so grateful that it’s a strong and focused group. All the details that seem to go into forming and maintaining a Master Mind can be overwhelming in the beginning. All I can say to any of you who haven’t tried it is that first hour of Master Mind will be so strong and so inspiring that the lure of repeating the experience will easily become a resourceful habit.

Thank you Bill Hibbler for demonstrating Master Mind at Unseminar 3. I know we break a few rules that Joe Vitale and Bill Hibbler lay out in Meet and Grow Rich. Our general attitude toward Master Mind is to rock until we drop. Since we don’t meet but every two weeks – we give and receive all that we have for that night (and sometimes the next morning) to each other.

If you are interested in Master Mind or you are already a member of one please feel free to leave a comment or ask a question.  You can also leave comments or ask questions at justask@yourownbestgood.com.  If you’d like to receive my free Negotiator Primer or Join my free Apprenticeship just sign up on the right hand side of this page.  What will you do to Negotiate toYour Own Best Good Today?

Bruce Burns the Negotiator!

A few months ago he was diagnoised with Congestive Heart Failure. As an electrical engineer – he is accustomed to doing research on the internet. He did his research and discovered that a)in most Hospitals if you are over 50 and sneeze they diagnose you with CHF and b)he had no symptoms whatsoever of heart problems. For months the doctors wanted to cut him open and operate – pump him full of end-game drugs and so on. He refused. Finally – he discovered that he had acid reflux – which was causing the hydrochloric gas in his stomach to seep into his lungs – starving him for oxygen.

Living in Austin, Texas means I also live in the land of alternative medicine. I’ve been “communicating” the option that my father come to Austin, stay in my home (he lives 2 hours away) and “try” the alternative means to getting better – all the doctors and meds of “modern” medicine haven’t improved his situation even slightly. Sometimes in a Negotiation “time” is the one ingredient that you require in order to succeed. My father will be pulling up in my driveway in a matter of minutes. We are going to see two different kinds of alternative medicine practitioners this morning.

I don’t truly know if they can help him – what I do know is that the difference between those who fail and those who succeed is that he who is willing to fail and try again will eventually succeed – he who fails and quits (in this context at least) dies. My father’s misery with this condition is something I don’t wish to share with the public. I’ll just say that I spent two days with him recently at our Family Estate and when I returned home it took me 3 days to get over the sense of overwhelm of watching him suffer through this.

Today he Negotiates for relief with new doctors. I Negotiate traffic and parking spaces so he can get that relief.  Every chance I had to Negotiate through time with my father without wearing out my welcome on the subject of trying something different in order to create a result – I did.  Even though that’s true, when he called me earlier this week and told me what he wanted – I was still surprised.

The fruit of our Negotiations sometimes appear when we least expect them too.

I love my father.

Bruce Burns The Negotiator

Last night I had the great fortune of speaking with a woman named Kelly for the first time who had read The Attractor Factor by Dr. Joe Vitale. She was in alot of emotional pain and after reading a part of the his book she was inspired to contact him. Her call was eventually directed to my office. We spoke for over 2 hours and the topic of our conversation was RESOURCES.

If Negotiation is my strong right arm, then Resource Coaching is my other strong right arm. The first challenge when someone needs Resource First Aid is to re-direct their attention. When people are in a resource-depraved state – so is their attention. If you ask them what they notice about what’s going on around them and their life – they will tell you all that is wrong, broken and missing. I asked Kelly if she would be open to some training from me over the phone and she agreed.

Resource Coaching is a step-by-step technique. You must train the eyes to see where the feet need to go and get everything working in concert step-by-step. I was taking the first step with Kelly when she balked. She went from listening and wanting help to a long dreadful story about her life. I thought “We’ve slid off the road and now we are back in the ditch she probably called me from. I don’t like being muddy, so I washed my brain down and refocused to get Kelly and I back to the smooth clean road of Resources.

We stumbled up the incline to the road again and I put our “car” into gear and headed on back down the road trying to complete the “first step”. We were approaching the first step when suddenly she reached over (through the phone) and steered us right back in the ditch. It was like 8 or 9 pm when this was happening and I had already had a full day. I was “trying” to be “happy” about Kelly and I being in the ditch again.

This time instead of climbing back up the incline of our experience – I just stayed muddy with her as long as I could to “get” how she kept recreating the ditch result. I asked her lots of RESOURCEFUL QUESTIONS. Guess what I learned? She hated the word “resource”. I use the word resource in about every other sentence when I’m sleeping – you can imagine how often I might use it when I’m awake. So now I have to keep from laughing at the potential Mad TV skit that is arising from this experience: A woman in a resource-depraved state contacts me so she can really hike up her resources and I start giving her the Resource Remedy but she can’t stand to literally hear the word “resources”.

Would you have quit at that point? I did briefly think of hanging up so I could go eat dinner before 10pm but I decided since I had already uesd the words “Play Full Out” with her – that I had to be a model for those words or look like a snake oil salesman.

Staying in the ditch with Kelly (nice and muddy), I began to ask her questions about things that made her happy. Her level of resource-depravity was so strong that we had to sort through about 3 stories before I finally actually found a happy one. (The mud was starting to dry) On the third story of her son eating doodle bugs as a child – I discovered the word “doodle” made her laugh so much she could hardly think of what to do next – so I substituted the word “resources” with the word “doodle”.

We spent the next 30 minutes or so doing some “Doodle Coaching”. We quickly climbed out of the mud, got back on Doodle Road and I discoverd that the Resource Coach’s Fast Car was now a Doodle Bug (pun intended). Near the end of the conversation Kelly asked me if I knew anyone that did Energy Work. I have another client who I do Resource Coaching with and lo and behold at that moment (almost 10pm) she called me on the other line. I took the synchronicity as a sign I could finally have dinner so I networked the two women together and got off the phone.

In a Negotiation sometimes you have to be willing to either a) speak someone else’s thought-language or b) invent a new language in order to Manifest your outcomes. If all forms of communication are a negotiations then communication itself is the most prized negotiation-resource there is.

No one provides me as much opportunity to negotiate as my wife does. If you are in an intimate relationship and it’s lasted longer than a weekend then you have experienced the duel of wills that occurs between two people that function like two people but think they exist as one.

The construct of “Negotiate to Your Own Best Good” requires the practitioner to consider the long and short term impact of their marvelous skills in any given context. I know in most situations I could probably out-negotiate my wife and there have certainly been situations where I did just that. I don’t do it often, I try not to do it at all. With a significant other, it’s best if your negotiation really is a capital “Y” in the word “Your” as opposed to a little “y” which really just is you.

I would like to contrast “Your” vs “your”. First of all if you wish to negotiate more than once with people – or think you might, resist the urge to “beat” someone in a negotiation. The best negotiation is when the other person isn’t really aware they are negotiation AND they are doing most of your work for you in the face of your magnificent resourceful questions and other fine tactics.

That reminds me of this joke: “There are these two bulls standing at the top of this hill looking down into a valley full of cows. The young bull says…” if you’ve not heard the joke – it’s a great moral about scaring away your resources.

In short, if you don’t highlight the capital “Y” in Your then there is a good chance your negotiating compliment might not ask you back for round two.

It’s late so I will negotiate into the world of dreams now.

Bruce
The Negotiator
http://negotiate2yourownbestgood.com