The Negotiator’s Basic Training

by: Bruce Burns

1. Study your Play book

When you find yourself in the specific tunnel leading you to the playing field of a negotiation NOTHING is more important than BEING READY!

1. Evaluate your Positions, Evaluate your Negotiating Compliment’s (party or parties you Negotiate with) Positions
2. Achieve Maximum Familiarity with your Negotiating Compliment
   1. What are their interests ?
   2. What are their fears and concerns ?
   3. What inspires them ?
   4. What expires them (their kill switch) ?
   5. What is their their style ?
   6. What is their manner?
   7. What is their pace?
   8. What is their angle ?
   9. What is their gimmic?
   10. This list can be fairly endless as the Negotiator masters sensory acuity (making more and more distinctions)
3. Prepare three gambits. A gambit is a word often used by chess players.  It is the meta-view of a series of tactics that form a strategy that actually has a specific shape as opposed to a general strategy that has a variable shape.
   1. Stalling Gambit - this strategy (in essence) is where you use various tactics to achieve maximum position in a Negotiation without closing the deal.  The resource that is on your side in this gambit is time.  You draw out the Negotiation often times in order to wear down your Negotiating Compliment. You use time to cause your Negotiating Compliment to alter their position.
   2. Talk Less Gambit - A great error that many negotiators and non-negotiators make is that they give away too much information.  I will refer to this as the TMI rule.  For this gambit to work you have to understand something about your Negotiating Compliment.  This gambit often assumes that the Negotiating Compliment has poor habits and/or training and fills in the awkward silences with words that actually represent a change in their position.  When the Negotiating Compliment changes their position favorably toward you, you reward them with a bit of engagement asking for details about what they mean and more or less getting them to write the contract for you.
   3. The Interview Gambit - the interview gambit is not only a strong starting point for any new Negotiator but it is also the very best excercise in mastering The Art of Asking Resourceful Questions. You start the Negotiations with a tone of curiosity and you reward the Negotiating Compliment every time they participate fully in your questions (regardless of whether you like their answer or not)  The value of this gambit is that it causes the Negotiating Compliment to paint their position into an immoveable corner.  This allows you to Negotiate with an infinite set of options to their finite set of conditions based on a very specific and unmoving position.
4. Relax.  Relaxation is perhaps one of the strongest resources you could ever take to a Negotiation. For those over achievers out there I want you to think of going to a Negotiation the same way you would as if you were taking a very important test for graduation or a license of some sort.  Once you’ve done your preparations, take the last 10 minutes to relax and free your mind before you go meet your Negotiating Compliment

2. Opening Moves

1. Evaluate the Frames. Before you can grasp the nuance of framing you first have to appreciate the difference between “framing” and “positioning”.  A simple definition of positioning is - what any party is willing to do or not willing to do based on a specific set of conditions.  Framing is the act (and art) of telling people what something means or what they think it should mean.  For example a Negotiating Preframe might be found contained in the following opening line “This converstaion is going to be short and we are going to come to an agreement quickly.”  The conversation hasn’t even happened yet and someone is already talking about what the conversation is going to be.  They are trianing your mind or the mind of your Negotiating Compliment what to think and how to think about what’s coming next.

there are 3 basics types of framing Pre-Framing, Re-Framing and De-framing.

2. If your Negotiating Compliment starts with Pre-Framing (defining what something means, telling you how the Negotiation is going to go and so forth)then your response must be to challenge his framing (even if you agree).  When someone’s “framing” process has been allowed to stand they have set a precedent in the Negotiation to do it again and you can almost count on that happening.  Pre-Framing by you is often a very smart way to start off a Negotiation.  Decide what you do and do not want to talk about, where and where-not you want to go in a Negotiation and form a statement or question to reflect that as an opening move.

3. A Major Tenant in a Negotiation is He Who Asks the Questions Controls the Flow of the Negotiation.  Master The Art of Asking Resourceful Questions.

3. The Negotiating Dance

Once you have established the ground work for a Negotiation your opportunity is to see it through. You must be open to the mystries of the universe (and your Negotiating Compliment) in order to take full advantage of what they say and how you can capitalize upon their information.  Here are some dance moves to consider:

1. 1. If your Negotiating Compliment pushes then do a take away
   2. If you Negotiating Compliment stalls then change the focus (or topic) of the Negotation
   3. If your Negotiating Compliment rushes then stall.
   4. If your Negotiating Compliment is foggy or unclear then ask more questions.
   5. If your Negotiating Compliment asks a positioning question (a question who’s answer will nail down your position and reduce your flexibility possibly later) then challenge his question with your own question instead of answering it.
   6. If you Negotiating Compliment presses you to take a position or tries to box you in play stupid.

A metaphor that might help you Understand what your doing during The Dance Phase of a Negotiation is that you are painting your Negotiating Compliment.  In order for you to do this you need him to assume a position that you like and hold absolutely still (maintain that favorable position)  You want to get your Negotiating Compliment into an unchanging or immoveable position that fully supports your own position then…

4. Close!

The are many resources on the art of closing.  Some great movies to stir up your closing passions are “Glengarry Glen Ross” and “The Boiler Room”  If you’ve done a great job of the other 3 steps in this Basic Training then most of your work for #4 is already done.  Closing is really about what your Negotiating Compliment is READY TO DO NOW (though that is not always true it’s a good basic rule to follow).  When you close you simply continue to Ask Resourceful Questions like:

1. “Will you give me a credit card number now or do you prefer to use a check?”
2. “How many copies of the contract would you like to have signatures on?”
3. “Do you want me to cc the invoice to any other parties?”
4. “Please give me your banker’s contact details so we can expedite the transaction.”
5. Every question in the close is full of assumptions that THEY ARE ALREADY CLOSED.  The close is about taking action to the commitment you’ve already acquired from them from the course of the Negotiation.
6. “Now that we’ve settled our first successful Negotiation is there anything else we might be able to do for you?” (Upsale as often as you can).

Although there are mountains of information about Negotiating the real Master Negotiator has worn all those mountains down to a simple, smooth and graceful ballet of communicating to and with the Negotiating Compliment to not only acquire exactly what you want in a Negotiation but to obtain even more than you first intended.

Bruce Burns, the Negotiator!

Austin, Texas

http://yourownbestgood.com

Greetings Communicators!

Have you ever watched a kid play with legos or for those of you who are as ancient as I am, Lincoln Logs? They will spend hours fascinated by what comes out of their…what? What is the operative process in what a child or adult is doing when they put two or more legos together? Connection. Where does the connection first occur? Inside the child. How does the connection occur? Asking a resourceful question. What is the result of the connection? I don’t know. That is the mystery and the magic of communication. When your communication creats a connection for yourself - often times we might refer to this as talking out loud. What do we call it when it creates a connection for someone else? Wisdom, insight, intuition?

How does it work? This might be the only real lesson you’ll ever need to achieve Mastery in Communication and Negotiation. It works just the way it did when we are kids. The child sees the different colored Legos and ponders (by Asking a Resourceful Question) what the result might look like, then confirms that result by making the connections.

I was at an after-work part recently with some friends and more significantly some friends-of-friends. The group was a mixture of genders and ages, coupled and single. They were mostly in the sub-business-culture of marketing, internet marketing and sales. The first thing I “did” to make the connections was to interview anyone that would let me. Most people actually like being interviewed, it’s a chance for them to get undivided attention and feel significant to someone else. My interview starts like a cocktail party conversation:

1. What’s your name?
2. Where are you from?
3. What do you do?
4. How are you connected to this group (or the person that sponsored the party)

Who can’t do that, you ask? People who are in bed sleeping. Everyone CAN DO THIS. Ok so what makes my cocktail questions different from any other shallow smoozer? I’m the kid who can’t put the Legos down. I immediately start making connections not only in my mind - but out of my mouth for the interviewee. Here’s a sample of some follow up questions from the above four:

1. Wow that’s an interesting name where does that come from? (asked that at the party)
2. I’ve been to (name place person is from). Do they still have “Rodeo Day” every year? (show you that I know where your from and entertain you with some local trivia)
3. That’s fascinating (what they do), I once (tell a short story or related life fact about their business)…(if you don’t have a story or fact then reveal a personal or secret interest in something that really relates to what they do) When I went to college I really wanted to go into law but..
4. If you’ve heard about them through friend then say so “Penny has mentioned you a few times - I always wanted to connect the name with a face.” If you haven’t heard of them then at least feign disappointment that you hadn’t met sooner “I’m going to tell Penny she’s been hiding you for herself!”

Still cocktail party you say? Yeah, though a good one. Imagine though if for every (of the original 4)cocktail question that gets answered, you generate 10-50 new questions. Think back to a family get together or even just babysitting a relative’s child. What does a child do before about the age of 8? Do they ask a lot of questions? “where do babies come from” ad infintum. They are making connections in their mind. They are mapping out relationships for the first time that we old, slow, stuck-in-our-ways adults take for granted.

Do you have some fear on asking 200 questions to one person at a party? I can appreciate that. It’s been my experience that about 1 in ever 50 people or so don’t like to be interviewed to that degree. So that means the next 49 people will let you ask 200 questions while that 50th person might only let you get away with 10. Lets break that down. 49 x 200 = 9800 + 10 (from #50). So do you think you can come up with something amazing with 9810 answers? That is an enormous amount of information.

The party I went to consisted of about 15 or 20 people. I talked to about half of those. I even found #50 in the group I spoke to - which I thought was funny. I don’t badger the #50s but when I come across them I still smile. After 3 hours, I had made several appointments, 2 future get-together dates with a larger group and had circulated my phone # and my website shamelessly. Oh here’s another fact - of all the people I did speak to about 90 percent of them had already heard of me. Here is the irony - the person that put the party together is also a #50. She won’t even let me ask questions of her boyfriend questions (though he and I talked anyway). The lesson there is just because a #50 mind find you annoying doesn’t mean they don’t see your value - I still get invited to parties.

So let me wrap up this construct for you with some value. The difference between a child making a lego pyrmaid and any human making the connections with other humans is that once you’ve inventoried their map (the interview) then you share your map and finally you build a new map with the two existing maps. Connections build the bridges between your map and theirs. Those bridges are a map unto themselves and allow resources and opportunities and possibilities to pass back and forth.

If you’d be interested to know more about making connections or just have questions, feel free to write me at justask@yourownbestgood.com. I’m available for private consultation and training.

I’ll see you at the cocktail party or perhaps the Negotiating table!

Bruce Burns the Negotiator!

Greetings Communicators and Negotiators!

Some of you may have been wondering why there’s been no new posts in a month’s time.  One of my pet peeves is “excuses”.  In all my years of having someone to account to - I’ve only heard 1 person not like this comment: “I have no excuse”.  So, I have no excuse.  However, I do have some good news.  I’ve been working with a woman who has a  stack of credentials in the world of producing.  By producing, I mean Television and the Big Screen.  She’s contacted me for some of my services and while we were getting to know one another’s businesses better, I discovered she had as much to offer me in the way of her knowledge and training as I did her.

I’d like to share my Personal Calibration.  If you remember I’ve mentioned calibration at least a few times.  It is the process by which you determine the impact of your Negotiation.  Calibration has both a short term benefit and a long term benefit.  Simply put, Calibration is the evaluation of what you are doing and MOST IMPORTANTLY what impact that is having on those around you.   One form of Calibration is to ask yourself Resourceful Questions or more specifically, ask yourself Resourceful Calibrating Questions.  You’ve just asked a new potential business client about his hair transplants.  What happened to his body language, did his tonality change?  Did you de-rail him or did he smile?  Is this something you ever want to bring up again or will this get him to talking no matter what?  Of course your questions will be based in real time evaluations.  The error in most peoples communications and Negotiations is that they simply don’t calibrate.  The short term benefit of calibration is to adapt your communication so that your Negotiating Compliment is inspired to continue sharing information and making communication transactions in your favor.  The long term benefit is that in each subsequent Communication you don’t have to start from scratch.  You can remember NOT to bring up the hair transplants or  TO bring up his new grand-daughter he can’t stop talking about.

So, this website is a form of my communication to you.  I have not calibrated as effectively regarding this website as I am able.  Part of my New Years’ Resolution was to increase my sensory acuity in regards to my personal and professional Calibrations.  I hope that you benefit from this.  The first distinction I had help making and I would like to share with you is this: Most people don’t want to become a Negotiator.  They may want some of the skills and benefits that a Negotiator could offer, but by-and-large few are able to maintain that frame about themselves.   If you are the empirical type, here’s the data: less than .83 % (that’s less than 1%)of the members who’ve signed up for my newsletter have signed up for my apprenticeship program.

Without an hour discussion about what I did in the month you’ve not heard from me - let me show you my bottom line.  After working with this woman (who I might give credit to later once she’s given me permission to do so)who lives in the world of producing, I discovered that what almost everyone is interested in and can “see” themselves “being” is a Communicator.  I’ve been working on an audio series called (tentatively) Life Communication Series.  I’ve been adapting my training for daily situations where people may have previously felt dis-empowered in terms of what they communicate and how they communicate.

Don’t get me wrong, Negotiating is still my passion and I will have much more material both free and for sale in the coming months on that as well.

So, lets see if I can get up something today for you as a gift for being so patient with my month long hiatus.

Thank you.

I’ll be Communicating with You soon or see You at the Negotiating Table!

Bruce  the Communicator and

the Negotiator!

Greetings Negotiators!,

Since I’ve had great success keeping up with this blog (blogging everyday….not)I’ve decided to launch a second blog. Actually my blog diversity is simply a way to maintain the integrity of each of the two areas that the blogs represent: 1)Negotiation (of course) and 2)Ho’oponopono. There may be some overlap once in a while but mostly I wish to let each site grow on it’s on. If you have an interest in the new site - fantastic and if you don’t fantastic!

LADIES AND GENTLEMAN
NEGOTIATORS
BRUCE BURNS
PRESENTS

TEXAS HO’OPONOPONO

AND

TEXAS HO’OPONOPONO MEETUP (#1 in google)

I love experiencing new things. Ho’oponopono is definitely different (and relatively new for me) than Negotiating.

I don’t usually talk about my Negotiating “failures” but since this one is in the spirit of the Winter Holidays (did someone say Christmas?) perhaps it will help someone out there. My wife and her family are like Christmas-a-holics. I’m not sure if there is a 12 step program for those kinds of people, but the first year I lived in Austin there were 3 Christmas trees in the house stacked neck deep in a 100 foot radius “under” each tree. I prefer to do more in the morning and less in the evenings - perhaps it’s my 40-something year old “gravity”. She just closed me on going to Hobby Lobby during rush hour traffic. I’d almost rather fold clothes (almost). So, if your wife or girlfriend closes you on a regular basis and you’d like to learn a few Negotiating turn-arounds for that or you just have a question - feel free to leave it in the comments section just beneath this post or write me directly at justask@yourownbestgood.com. If you are interested in a more intensive look at Negotiating and Negotiations you might consider applying for my APPRENTICESHIP PROGRAM (currently free).

I’ll see you at the Negotiating Table!

Bruce Burns, the Negotiator!